Are the bags waterproof?
Down here our average rainfall is 20" over the national average and you haven't really seen rain if you havent been in a southern thunderstorm, so I know the importance of keeping your stuff dry. That being said, my designs vary in waterproofness. Bags lined with coated nylon are more waterproof than waxed canvas on its own but we also recommend sealing your seams if you plan on riding in rain during heavy sustained storms.
How do I care for my bag?
Don't wash it! A simple swipe with a damp rag or a soft bristle brush should be the most cleaning your bag needs. The natural patina process of waxed canvas is beautiful, embrace it! For the coated nylon lining you can use a mild detergent or vinegar to help clean up any spills or messes.
Re-waxing a bag is a simple process and requires a waxing bar, a heat source like a blow dryer or heat gun and elbow grease. Simply rub the bar into the area of the bag you wish to re-wax creating a thin layer of visible residue on the top of the fabric, then apply low heat to the area until you see the wax absorb into the fabric, repeat as necessary. Apply heat carefully around thread and webbing, these materials are synthetic and can melt under high temperatures.
Can I make a return?
I will refund purchases after the item is returned to me for any reason except in the case of custom orders. I will issue a full refund after the item is shipped back to me and within 7 days of the buyer receiving the item, it must be in the original shape and not show wear. I only refund shipping cost if the item is returned for seller error.
Do you have a repair policy?
I guarantee my work and if there is any problem with construction you can send the bag back to me within the first 3 months and fix the problem and return the bag to you. After 3 months you will need to pay for return shipping but I will fix any problem and send the bag back to you. Repairs beyond construction error ( dog chewing, worn through straps and fabric ect) are assesed and invoiced based on repair time and material, you can email pictures for a qoute.
Can you make me something custom?
Maybe, I open a few slots every month for custom work, please email us at email@example.com with the subject line "custom order" for current information.